JOB OPPORTUNITIES
CABLE COMMUNICATIONS
Training starts 07/24/2019
What to expect: • Assist callers with billing inquiries • Determine business offerings that the customer does not currently have and make the appropriate sales offer to upgrade and add on to their service • Always strive to ensure First Call Resolution (FCR) and complete Customer Satisfaction (VOC). • Code the sale accurately and completely for the installer • Knowledge of Comcast processes and policies • Build trust and rapport with the Comcast customer through clear, respectful interaction • Understand “client call flow” • Always strive to ensure First Call Resolution (FCR) and complete Customer Satisfaction (VOC). • Correctly code the sale accurately and completely for the installed
CRUISE LINE CONSULTANT
Training starts 06/17/2019
What to Expect: Here is the scope of services and the kinds of tasks one can expect to handle on a daily basis for Cruise Line Customer Service Program: • Inbound calls for assistance with bookings from client’s customers and client’s travel agent partners. • Possible outbound calls to client designated internal support departments, client’s customers and/or client’s travel agent partners for status and clarification purposes. • Transferring of inbound calls or outbound calls to other client designated internal support departments or client account representatives.
ELECTRIC COMPANY REPRESENTATIVE
Training Starts 06/14/2019
What to Expect: Review, analyze and respond to customer billing inquiries Upsell eligible customers home warranty solutions Resolve customer issues or questions Processing payment deferrals and installment plans Attempt to save customers who may be moving, unhappy with the plan or current rate Quickly identify customer needs in first few minutes of the call to offer the appropriate plan Accurately enroll the customer in the correct plan Strive to resolve the customer issues on the first call Demonstrate knowledge of processes and policies Build trust and rapport with the Customers through clear, respectful interaction Always strive to ensure that overall customer satisfaction remains high, while resolving issues Understand “client call flow” and regulation Ensure no Public Utilities Commission Complaints are filed Ensuring that no customer has a Lights Turned Out In Error (LOIE) situation
THEME PARK RESERVATIONS
Training Starts 07/08/2019
What to expect: Theme Park Reservations are calls from Guests or Cast Members that wish to make reservations for Lodging, Dining Plans, Tickets, Air, Packages, or asking general question about those areas. Call Centers will service the Program by providing high level customer service to existing and new Guests while
matching their wishes and desires with relevant products and services.
CRUISE LINE SERVICE AND SALES
Training Starts 06/24/2019
What to expect: • Inbound customer service calls from Princess Cruises Guests and travel agents. • Possible outbound calls to client-designated internal support departments, client’s customers and/or client’s travel agent partners for status and clarification purposes. • Transferring of inbound calls or outbound calls to other client-designated internal support departments or client account representatives. • Upsell members additional cruise packages to enhance the member cruise experience.